Last Updated: August 2026
Users may request a full refund of any unspent wallet balance directly back to their source bank account or original UPI ID within 14 days of recharge, with zero cancellation penalties.
In the rare event of a call drop or network glitch caused by server-side LiveKit connectivity, users can report the call timestamp within 24 hours. Once verified, the exact debited talktime is instantly credited back to your wallet.
If a scheduled consultation with a verified professional is cancelled prior to call initiation, 100% of the booking balance is restored immediately.