Privacy Policy

Last Updated: August 2026

1. Information We Collect

Authentication: Mobile numbers or OAuth tokens are used solely for account authentication, anti-abuse checks, and OTP security.
Zero Number Disclosure: Your actual phone number is strictly shielded and NEVER shared with other users, hosts, or consultants.
Device Identifiers: Device model, OS, and FCM push tokens used exclusively for dispatching incoming VoIP call notifications.
Age Verification: Age compliance checks ensure all members in open voice rooms are 18+.

2. Audio Streams & LiveKit WebRTC Encryption

Hello24 facilitates direct app-to-app real-time audio and video sessions over LiveKit WebRTC using DTLS-SRTP end-to-end encryption. Unrecorded casual calls are completely ephemeral and are never tapped or stored.

3. LiveKit Egress & Moderation Archiving

For verified professional consultations or reported sessions, LiveKit Egress may be used to generate secure encrypted session archives stored in private Amazon S3 buckets solely for audit, compliance, and user safety purposes.

4. User Rights & Account Deletion

You have the complete right to delete your profile, wipe chat/call logs, and withdraw your remaining wallet balance at any time from within the app settings.